Privacy Policyسياسة الخصوصية

1. INTRODUCTION

Clear Diamond Care (website: https://www.cdq.qa) values your trust and business. Based in Qatar, we provide high-quality home care and nursing services to meet your needs. Please review this Privacy Policy and provide consent to proceed with using our services.

2. DATA COLLECTED

DATA STORAGE LOCATION

Clear Diamond Care is a Qatar-based company operating web servers hosted on Amazon Lightsail. Our hosting provider, Amazon Web Services (AWS), ensures that your data is securely stored and complies with global data protection regulations, including GDPR where applicable. For more information on AWS privacy policies, please see here: AWS Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also access and modify this information when necessary for administrative purposes.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can submit support requests for assistance. Support form submissions are sent to our internal ticketing system. Only the data you explicitly provide is stored, and you are asked for consent each time you submit a new support request.

COMMENTS

When you leave comments on the website, we collect the data entered in the comments form, along with your IP address and browser user agent string to help detect and prevent spam.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to strict data protection standards, and you can find more information about their policies here: Zoho Privacy Policy.

These submissions are retained for customer service purposes and are never used for marketing or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous tracking of website usage. No personalized data is stored. If you wish to opt out of Google Analytics tracking, please use the following link: Google Analytics Opt-out.

CASES FOR USING PERSONAL DATA

We use your personal information in the following cases:

• Verification/identification of the user during website usage.
• Providing technical assistance.
• Sending updates to our users with important news or changes.
• Monitoring account activity to prevent fraudulent transactions and ensure the security of our customers’ personal information.
• Customizing the website to enhance user experience.
• Ensuring overall performance and administrative functions run smoothly.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited the external website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website. Below is a list of services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook are installed, and your IP is not sent to a Facebook server until you provide consent. See their privacy policy here: Facebook Privacy Policy.

X ( formerly Twitter)

We use the X API to display our posts timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to an X server until you consent to it. See their privacy policy here: X Privacy Policy.

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies from YouTube are installed, and your IP is not sent to a YouTube server until you provide consent. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

Effective Date: Jan 31, 2025

Clear Diamond Care values your privacy and is committed to ensuring transparency about how we use cookies and similar technologies on our website. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website. They help enhance your browsing experience by remembering your preferences, improving site functionality, and enabling analytical insights. Cookies can be session-based (deleted after you close your browser) or persistent (retained until they expire or are manually deleted).

2. HOW WE USE COOKIES

Clear Diamond Care uses cookies for the following purposes:

• Essential Cookies: Required for the website to function properly, enabling security, authentication, and user session management.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized data for improving usability and content quality.
• Functionality Cookies: Allow us to remember your preferences and provide a more personalized browsing experience.
• Advertising & Third-Party Cookies: Used by trusted partners to deliver relevant advertisements based on your interests and browsing behavior.

3. TYPES OF COOKIES WE USE

Necessary Cookies (All Site Visitors)

• cfduid: Used by Cloudflare to identify trusted web traffic and apply security settings.
• SessionID: Maintains session consistency and secures user authentication.

Analytics & Performance Cookies

• Google Analytics (_ga, _gid, _gat): Collects anonymous traffic data to analyze user behavior and improve site performance.

Functionality Cookies

• user_prefs: Stores your preferences such as language and region settings.

Advertising & Third-Party Cookies

• Facebook Pixel: Tracks interactions to optimize marketing campaigns.
• Google Ads (_gads, _gcl_au): Delivers relevant advertisements to users.

4. MANAGING COOKIE PREFERENCES

You have the right to control or disable cookies at any time. Most browsers allow you to manage cookie settings by:

• Adjusting preferences in your browser settings (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).
• Using opt-out tools for specific third-party services, such as Google Analytics here

5. CHANGES TO THIS POLICY

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

6. CONTACT US

If you have any questions about this Cookies Policy, please contact us at:

Clear Diamond Care

Email: wecare@cdq.qa

Phone: +974 5555 2817

Website: www.cdq.qa

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• AOur system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

• Service Providers: Hosting (AWS), Email (Zoho).
• Analytics & Marketing: Google Analytics and Facebook Pixel for performance tracking and targeted advertising.

DATA PROTECTION MEASURES

• Confidentiality and data processing agreements with partners.
• Encryption and security measures for data protection.
• Regular compliance audits.

USER CONTROL

• Request details of third-party data access.
• Opt-out of tracking via browser settings.
• Request data deletion or restrictions.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

10. THIRD PARTY WEBSITES

Clear Diamond Care may include links to third-party websites on our platform. These external websites are not monitored for privacy or security compliance by Clear Diamond Care, and we hold no liability for their practices.

All social media sharing links, whether displayed as text links or icons, do not connect you to third-party platforms unless you explicitly click on them.

Please note that this Privacy Policy and related policies do not grant rights enforceable by third parties nor mandate the disclosure of any personal information related to our users. Clear Diamond Care is not responsible for data collection or usage by advertisers or external sites. We encourage reviewing the privacy policies and terms of service of any third-party website you visit through our links.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.